Orders

Q): When will my credit card be charged?

A): Your card is authorized upon order placement and charged within 24–48 hours or at shipment—whichever comes first. Pre-orders are charged upon confirmation to ensure availability at the time of shipment. Canceling a pre-order before shipment? We’ll refund you 100%.

Q): Is my credit card information secure?

A): Yes. Our store runs on Shopify, one of the most secure platforms globally. Prefer another payment method? Contact us—we’ll provide links via Alibaba or Amazon.

Q): I can’t add items to my cart or access “My Account.”

A): Please enable cookies and JavaScript in your browser. Using the latest browser version usually resolves the issue. Still stuck? Contact us via email.

Q): What does my order status mean?

  • Received: Order placed and entered into our system (no modifications allowed).
  •  Processed: Order is being prepared for shipment.
  • Shipped: Order has left the warehouse—you’ll receive tracking details.

Q): Do you accept bulk orders?

A): Yes, bulk purchasing is available. Please contact us for details.

Q): Do you charge sales tax?

A): International customers are responsible for any local duties, taxes, or import fees collected by the shipping carrier or customs office.

Products

Q): How can I check if an item is in stock?

A): Inventory is shown once you select size/color on the product page and also appears in your cart and order confirmation email.

Q): Do you offer discount codes or coupons?

A): Occasionally. Please ask our customer service team for current offers.

Q): Do you offer light customization?

A): Yes, we provide logo printing and product packaging customization upon request.

Q): Why should I buy from MOLEO instead of other retailers?

A): Most of our products are designed and manufactured by us. We rigorously vet third-party items for quality. If there's ever a problem, you’ll receive direct after-sales support from the source—no middlemen.

Shipping

Q): Do you ship internationally?

A): Yes, we ship worldwide. For remote areas, we may contact you to confirm additional logistics fees.

Q): When will I receive my order?

A): Orders ship from China or the U.S. within 2 days. You'll receive a tracking number via email once dispatched. Delivery time depends on your location and carrier. Stock status is shown on product and cart pages. Multiple orders may be combined into one shipment.

Q): How can I track my order?

A): Add your text here to answer the question. Where possible, it's best to keep text roughly the same length across all the answers.

Q): Can I return clearance items?

A): No, clearance items are final sale and offered below cost.

Get in touch

Have questions about your order, or a general enquiry?

Contact Us